Returns Policy
Return or exchange an unwanted item - our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation.
We will issue a full refund on receipt, excluding the original delivery charge.
Alternatively, if preferred, we will exchange the item.
Please note: Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us.
Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Please fill out the returns form HERE we will send you a returns form to put with your product before sending to us.
Our Returns address is:
Come Again Soon
PO BOX 228
Hitchin
Herts
SG4 0WW
Return or exchange a damaged or faulty item - Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
Replacements for faulty items are sent back free of charge.
All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. In this instance postage costs will apply to return the item back to you.
We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months it is an exchange only.
Delivery charges are only refundable where goods are faulty and a refund is made.
Returns policy in depth - Due to the obvious health and hygiene implications with adult goods. For the goods to be returned as an unwanted (non-faulty) item the following terms have to be met:
1. The goods must be unused.
2. The goods must be returned in original condition and packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that has been opened are non-refundable and non-exchangeable.
5. The good must be received back within 30 days from the day of delivery.
6. Lingerie and items of clothing are non-refundable and non-exchangeable.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or of the above conditions are not met then we reserve the right to return the goods.